Privacy Policy

PS Creative Media ('we', 'our', or 'us') is a digital marketing agency based in Amritsar, Punjab, India. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pscreativemedia.in or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information you provide directly: When you fill out our contact form, book a strategy call, or engage our services, we collect your name, phone number, email address, business name, city, state, country, and details about your business requirements.

Information collected automatically: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.

Cookies and tracking technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for details.

Client work data: When you become a client, we may collect additional business information, ad account access credentials, social media account details, and campaign performance data necessary to deliver our services.

We use the information we collect to: (a) respond to your inquiries and provide requested services; (b) send you marketing communications with your consent; (c) improve our website and services; (d) comply with legal obligations; (e) prevent fraud and ensure security; (f) analyse usage patterns to enhance user experience.

Legal basis for processing (GDPR): We process your data based on your consent, the performance of a contract, our legitimate interests, or compliance with legal obligations.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Service providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering services — including cloud hosting (Vercel), database services (MongoDB Atlas), email services, and analytics tools. These providers are contractually obligated to keep your information confidential.

Advertising platforms: To deliver paid advertising services, we may share necessary data with Meta (Facebook/Instagram), Google, and other advertising platforms on your behalf as your authorised agent.

Legal requirements: We may disclose your information if required by law, court order, or governmental authority.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Lead and inquiry data is retained for up to 3 years. Client project data is retained for 5 years after the end of the engagement. You may request deletion of your data at any time by contacting us.

Depending on your location, you may have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate data.
Right to erasure: Request deletion of your personal data ('right to be forgotten').
Right to restrict processing: Request that we limit how we use your data.
Right to data portability: Request your data in a machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at the details provided below. We will respond within 30 days.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.