1. Introduction
This Privacy Policy describes how PS Creative Media ("Company", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit https://pscreativemedia.in ("Website") or use any of our services.
By accessing or using our Website, submitting your information, or engaging our services, you agree to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy, our Terms & Conditions, and applicable laws of India.
Our services are primarily intended for users located in India. Your personal information is processed and stored primarily in India in accordance with applicable laws.
If you do not agree with this Privacy Policy, please discontinue use of our Website and services.
2. Consent
By using our Website or submitting your information through our contact forms, WhatsApp, email, telephone, advertisements, or any other communication channel, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy.
Where required by law, you may withdraw your consent by contacting us using the details provided below. Withdrawal of consent will not affect processing already carried out before the withdrawal and may limit our ability to provide certain services.
3. Information We Collect
Information you provide directly: When you fill out our contact form, book a strategy call, or engage our services, we collect your name, phone number, email address, business name, city, state, country, and details about your business requirements.
Information collected automatically: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
Cookies and tracking technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for details.
Client work data: When you become a client, we may collect additional business information, ad account access credentials, social media account details, and campaign performance data necessary to deliver our services.
Payment Information: We do not store your debit card, credit card, UPI PIN, or banking credentials. Payments made through PhonePe or other third-party payment gateways are processed directly by those providers in accordance with their own privacy policies
4. How We Use Your Information
We use the information we collect to: (a) respond to your inquiries and provide requested services; (b) send you marketing communications with your consent; (c) improve our website and services; (d) comply with legal obligations; (e) prevent fraud and ensure security; (f) analyse usage patterns to enhance user experience.
Legal basis for processing (GDPR): We process your data based on your consent, the performance of a contract, our legitimate interests, or compliance with legal obligations.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Sharing Your Information
Service providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering services - including cloud hosting (Vercel), database services (MongoDB Atlas), email services, and analytics tools. These providers are contractually obligated to keep your information confidential.
Advertising platforms: To deliver paid advertising services, we may share necessary data with Meta (Facebook/Instagram), Google, and other advertising platforms on your behalf as your authorised agent.
Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Lead and inquiry data is retained for up to 3 years. Client project data is retained for 5 years after the end of the engagement. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to applicable legal or contractual obligations.
- Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
- Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format, where applicable.
- Right to Object: Object to the processing of your personal data where we rely on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
- Right to Opt Out of Marketing Communications: You may opt out of receiving promotional emails, messages, or other marketing communications from us at any time by following the unsubscribe instructions in our communications or by contacting us directly.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within 30 days or within such period as required by applicable law. We may request reasonable information to verify your identity before processing your request.
8. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
9. Third-Party Services
To operate our Website and provide our services, we use trusted third-party service providers. Depending on the services you use, your information may be processed by these providers solely for the purpose of delivering, maintaining, improving, or securing our services.
These third-party services may include:
- PhonePe – Payment processing.
- Google Analytics – Website analytics and performance measurement.
- Google Ads – Advertising, conversion tracking, and remarketing.
- Meta (Facebook & Instagram) – Advertising campaigns, Meta Pixel, and analytics.
- Vercel – Website hosting and deployment.
- MongoDB Atlas – Secure cloud database services.
- Cloudinary – Media storage, optimization, and content delivery.
- Email Service Providers – Transactional emails, contact form notifications, newsletters, and customer communications.
These service providers process your information in accordance with their own privacy policies and applicable laws. We encourage you to review their respective privacy policies before using services involving them.
We do not sell your personal information to third parties. Information is shared only where necessary to provide our services, process payments, comply with legal obligations, improve user experience, or protect the security and integrity of our Website and business.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This policy applies only to information collected by PS Creative Media.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated 'Last updated' date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
PS Creative Media
Gurnam Nagar, Amritsar, Punjab 143001
Email: [email protected]
Phone: +91 84371 38413
13. Grievance Officer
In accordance with applicable Indian laws, including the Information Technology Act, 2000 and other applicable data protection regulations, you may contact our Grievance Officer regarding any concerns, complaints, or requests relating to your personal information or this Privacy Policy.
Grievance Officer: Prabhjeet Singh
Designation: Founder, PS Creative Media
Address: Gurnam Nagar, Amritsar, Punjab 143001, India
Email: [email protected]
Phone: +91 84371 38413